| What is a synchronization license? | This is also sometimes referred to as a "synch" license and it allows you to use a recording of a musical work in audio-visual form: for example, as part of a film, video, television program, commercial, CD-ROM or web site. The music is synchronized, or recorded, in timed relation with the audio or visual images. You must obtain such a license from the copyright owner. |
| What is a performance license? | If you have a synchronized production wherein you want a substantial number of persons to experience it either in public or transmitted by any means of any device or process (e.g. broadcast, telephone wire, etc.) such as a film, video, television program, commercial, web site, CD-ROM, concert, convention, etc., you will need a performance license. You must obtain such a license from either the copyright owner or its representative. |
| What is a mechanical license? | A mechanical right, which is granted via a separate mechanical license, allows you to record and distribute (without visual images) a song on a CD or record for private use. You need a mechanical license to lawfully record and distribute records, CDs or tapes. You must obtain such a license from either the copyright owner or its representative. |
| Where do my tracks download to? |
Once your file(s) have downloaded from the Download Manager, click the "Save Downloaded File" and choose where you want the file saved. |
| How can I download files? |
You must be a FirstCom Music client to download. If you are not currently a FirstCom Music client, call 800.858.8880 and sign up for downloading privileges today.
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| What are your system requirements? | Please view our Tech Support page to see our system requirements |
| How do I limit my searches and downloads to tracks within my virtual library? |
After logging in, click on "Advanced Search". Input the criteria you wish to search by and click "Search". Check the Virtual Library box to display results from only your licensed inventory. All selections included in your Virtual Library are indicated by a VL. Contact your Firstcom representative if you would like to be able to download outside your Virtual Library. |
| What file formats can I download from FirstCom? | You can download 320kbps MP3, AIF and WAV files. |
| Where are the short versions of tracks? | These can be accessed at the album level by clicking the "i" INFO button. |
| I'm receiving a "Runtime Error", how can I fix this? | The latest version of Java has not been installed. Direct your browser to http://www.java.com and download the most recent version of Java available for your system configuration. |
| How do you find an album? |
Click "Browse" in the navigation bar. Here you will be given the options of browsing by "Library", "Album Number", "Album View" or by "List View". All of these browse options are by album. |